Shipping &
delivery.
Delivery costs, estimated delivery times and everything you need to know about receiving your IBENA favourites.
View delivery costs- Free deliverywithin Germany
- 2–3 working daysDelivery within Germany
- 5 destinationsGermany & selected neighbouring countries
Where would you like us to deliver?
We deliver exclusively to Germany, Austria, Switzerland, France and the Netherlands.
| Destination | Delivery cost | Estimated delivery time | Carrier |
|---|---|---|---|
| Germany | Free | 2–3 working days | DHL |
| Austria | 9,99 € | 2–3 working days | DHL International |
| Switzerland | 44,99 € | 3–4 working days | DHL International |
| France | 14,99 € | 2–3 working days | DHL International |
| Netherlands | 9,99 € | 2–3 working days | DHL International |
Delivery costs apply per order. The final amount is shown at checkout before you place your order. Please refer to the delivery information on each product; if items have different delivery times, the longest time applies when shipped together.
From us to you
What happens after you place your order.
- 01
Complete your order
Check your delivery address and the available shipping options at checkout.
- 02
Receive your dispatch email
Once your parcel has left our warehouse, we will email you its tracking number.
- 03
Track your parcel
Follow the link in your dispatch confirmation to check the progress of your delivery.
Questions about delivery?
Can you deliver to a DHL Packstation?
Yes, delivery to a DHL Packstation is available within Germany. Enter the Packstation and its number along with your personal Postnummer in the delivery address.
Do you deliver to other countries?
We currently deliver exclusively to Germany, Austria, Switzerland, France and the Netherlands. Other delivery countries are not available at checkout.
Where is my order?
Check the tracking link in your dispatch confirmation first. If you need further help, please contact us with your order number.