See Shipping & payment for delivery information. Contact us with your order number if you have a question about your order.
Shipping & paymentIBENA Customer Service
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Questions about your order, delivery or our blankets? We are happy to help.
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Frequently asked questions
Answers about orders, delivery and your customer account.
Sign in to your customer account to view your orders. For guest orders, contact us with your order number.
My ordersYour cancellation rights and instructions are available in our cancellation policy. Contact us if you need help with a return.
Cancellation policyOf course. Tell us what matters to you, such as material, size or intended use, and we will be happy to help.
Ask for adviceUse our contact form, email service@ibena-shop.de or call +49 2871 287 244. Please include your order number for order enquiries.
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IBENA Interior Textil GmbH Industriestraße 7–13 46395 Bocholt
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Tell us how we can help. If your enquiry concerns an order, please include your order number.